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Compensation Request Information
Thead Owner : Isotope, Category : Compensation Request, 0 Comment, 169 Read
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14-06-2022, 11:52 PM (This post was last modified: 18-07-2022, 04:18 PM by Isotope.)
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Compensation Request Information
 
Compensation requests are carried out on a goodwill basis by our Administration team.
The decisions of these requests are final, please do not make duplicate requests.
 
Typically requests are usually handled within a few days, however under certain circumstances they may take up to 14 days.
 
If you do not respond to a request within 48 hours, it may be denied.
 
Compensation requests require an unedited video that shows a short lead up to the event resulting in the loss of items.
 

 

Acceptable Compensation Circumstances
  • Suffered a loss due to another player breaking a rule.
  • Server Issues (Random Death / Bug)
  • Unannounced restarts*


Unacceptable Compensation Circumstances
  • User Error
  • Client Issues
  • Scammed within roleplay